Refund Policy / Refund Policy

For Decameron , customer satisfaction is the basis of everything. If for any reason you are not fully satisfied with the purchase, you can return the order within 15 days from the delivery date and receive a refund for the returned products.

In order to proceed with the return request of an order, it is mandatory to register on the site . After registration you will not find your order in the "My orders" section, because your order was placed as a guest customer. But don't worry, you can still request the return by manually entering the requested data in the "My returns" section, such as n. of order and article code to be returned.

Returned items must be in perfect condition without showing signs of use and in their original packaging and still with the warranty seal, in a well sealed and protected package. After sending the return request and receiving the confirmation of acceptance from Decameron. It is specified that the return is always charged to the customer.

The same payment method chosen during the purchase will be used for the refund.

Decameron will reimburse the cost of the goods shipped, within the terms of the law (15 days), only after receiving the goods and checking that all the requirements have been met.

The refund cannot be made on cards other than those used for the purchase and cannot be made by bank transfer.