Shipping policy

Decameron by Evelin Medori guarantees delivery within 3-5 working days, for orders placed from Monday to Friday before 15:30. Working days are Monday to Friday. (except for the categories of products made entirely by hand which require processing times in addition to delivery times and indicate the approximate times on the product page)

Delivery is free for the whole Italian territory.

For Basilicata, Campania, Calabria, Puglia and the islands, delivery may take an additional day.

Deliveries take place during office hours from Monday to Friday, with the exception of public holidays and days when offices are closed for holidays which will be communicated on the site. The courier will make 3 delivery attempts; after the third, the order will go into storage.

Fedex is the authorized courier for the Company's shipments.

The Customer will be kept updated throughout the duration of the transaction: from the moment the order is sent, he will receive a tracking code of the shipment and the web address where he can follow the status of the delivery online.

The Company will not be responsible for any delays attributable to the fault of the courier.

Upon receipt of the product, the customer is invited to check:

  • that the package is intact, not damaged or wet or in any case altered even in the closure: any disputes must be reported to the courier and the same will need to be accounted for at the time of affixing the signature for collection with the words "Withdrawn subject to control" ; otherwise the package will be considered delivered correctly;
  • that the products correspond to what is indicated in the transport document and / or in the invoice both in number and type any disputes must be reported to the courier and it will be necessary to give an account of the same at the time of affixing the signature for collection by means of the words “Withdrawn subject to control; otherwise the contents of the package will be considered free from defects and / or faults.